Last updated: 17 August 2026
We want you to be happy with your order. This policy explains your rights and how returns work at SNAPDEALSUK LTD.
14-day cancellation right
Under the Consumer Contracts Regulations 2013, you may cancel your order for any reason within 14 days of receiving your goods. To do this, email us at snapdealsukltd@gmail.com with your order number. You then have a further 14 days to return the item to us.
Condition of returns
Items must be returned unused, in their original packaging, and in a resaleable condition. You are responsible for return postage costs unless the item is faulty or was sent in error.
Refunds
Once we receive and inspect your return, we will process your refund to your original payment method within 14 days. Original standard delivery charges are refunded in full; if you chose an upgraded delivery option, we will only refund the standard delivery cost.
Faulty items
If your item arrives faulty or damaged, contact us within 48 hours of delivery at snapdealsukltd@gmail.com with photos of the issue, and we will arrange a free replacement or full refund, including return postage.
Non-returnable items
For hygiene reasons, items such as pierced jewellery, cosmetics, and personal care items cannot be returned once opened, unless faulty. This does not affect your statutory rights.
How to start a return
Email snapdealsukltd@gmail.com with your order number and reason for return, and we'll guide you through the next steps.